Managing Differences Seminar A vital skill for success in today's society is the ability to communicate effectively with all people at all levels within and outside of an organization. Without positive attitudes about differing behavior, your organization can be brought to its knees by internal conflict. With acceptance and understanding of differing behavior, the team will be more productive and competitive than ever before.

This course will help your company's productivity because: The ability to interact effectively with people may be the difference between success and failure in our work and personal life. Understanding the differences in communication styles assists you in building productive teams, developing effective managers, training a powerful sales force, improving customer service, easing frustration and conflict, and improving overall effectiveness.

Seminar objectives: This one-day communication development program will create an environment where employees can establish open, honest and effective communication channels. They will learn to: Appreciate the natural communication style of themselves and others Explore strengths and weaknesses that each communication style brings to a work environment Learn how to blend communication styles for improved interpersonal relationships Reduce misunderstandings and mistakes by anticipating communication differences Facilitate an open exchange of ideas and actively listen to the views of others Enhance customer relations by understanding and utilizing nonverbal communications

Positive Organizations, Inc., 13185 Berlin Tpke, Lovettsville, VA 20180

540-822-3946, info@posorg.com , www.posorg.com

Copyright 2000 Positive Organizations, Inc. All rights reserved.

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